Our Story
Perkins Co. was founded on a simple realization: growing businesses deserve enterprise-grade customer support without being forced into massive, impersonal call centers.
Our foundation is built on 15 years of front-line customer service excellence. Having spent a decade and a half mastering user psychology, workflow optimization, and high-stakes technical troubleshooting, we know exactly what it takes to transform a standard support interaction into a loyal brand advocate. We’ve seen firsthand how massive BPO providers let tickets slip through the cracks due to rigid scripts and high staff turnover.
The Perkins Co. Promise
We don't do massive scale, and we don't do templates. We act as a literal extension of your company—learning your specific culture, absorbing your product intricacies, and protecting your brand reputation with every single interaction.
By keeping our operations boutique, agile, and hyper-focused, we provide specialized email and direct voice support that adapts instantly to your workflow. When you partner with Perkins Co., you aren't outsourcing your customers to an automated queue—you are trusting them to a seasoned industry veteran dedicated to protecting your business growth.